Privacy Policy

The Government of the Hong Kong Special Administrative Region ("the Government") is concerned to ensure that all personal data submitted through the website of Civil Aid Service (the CAS website) is handled in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance.
The Government will record visits to the CAS website without collecting any personal identifiable information of users. Such general information is only collected for the compilation of statistical reports and the diagnosis of problems with or concerning computer systems to help improve the CAS website.

For different purposes and at different times you may be invited to provide personal data to the Government through the CAS website on a voluntary basis. Personal information may include name, telephone number, mailing address or e-mail address. The Government will specify the collection purpose and intended usage of your data when it invites you to provide such information and advise you how you may request access to or make correction of the personal data provided.

Unless permitted or required by law, the Government will not disclose your personal data to any third parties without your prior consent.

The CAS website uses SSL protocol to encrypt data during network transmission to protect your personal data. All personal data you provide to the Government via the CAS website is secured, and access to it is restricted to authorized personnel only.

When you browse the CAS website, cookies will be stored in your computer's hard drive. Cookies are used to enhance users’ web browsing. We will not collect any personal data from you under this circumstance. You have a choice not to accept the cookies. If you do not accept cookies, certain functionality may not be available.